Refund and Returns Policy

At Route Himalaya Trekking, we strive to provide exceptional travel experiences and transparent policies. Our Refund & Returns Policy outlines how cancellations, refunds, and changes are handled. Please read this information carefully before booking any trip with us.

1. Booking Deposits

A non-refundable deposit is required to secure your booking.
This deposit covers administrative costs, permits, and initial trip preparations.

2. Cancellations by the Client

If you need to cancel your trip, please inform us in writing (email or message). Refund eligibility will depend on how far in advance the cancellation is made:

More than 30 days before the trip:
Eligible for a partial refund (excluding non-refundable deposit and external service fees).
15–30 days before the trip:
A cancellation fee will apply; only a portion of the total amount may be refunded.
Less than 15 days before the trip:
No refund available due to pre-arranged logistics, bookings, and staffing.
No-shows or last-minute cancellations:
Non-refundable.

Note: Trekking permits, flight tickets, hotel reservations, or any services already purchased are non-refundable.

3. Cancellations by Route Himalaya Trekking

We may cancel or postpone a trip due to severe weather, natural disasters, safety concerns, political instability, or unforeseen circumstances.

In such cases, we will:

Offer an alternative departure date, or
Provide a partial refund depending on expenses already incurred

We are not responsible for additional costs caused by cancellations (e.g., international flight changes, extra hotel stays, insurance).

4. Refund Process

All approved refunds are processed through the original payment method.
Bank or payment processing fees are not refundable.
Refund processing may take 7–14 business days depending on your bank or payment provider.

5. Trip Changes & Modifications

Changes requested by the client (date change, itinerary adjustment) may incur additional fees.
Alterations are subject to availability and operational conditions.
No refunds are provided for unused services during the trip (meals, accommodation, transportation, or early departures).

6. Medical or Emergency Situations

In case of personal medical emergencies or unforeseen events, we will assist in rescheduling your trip where possible.
Refunds will follow the standard policy unless supported by valid documentation (e.g., medical certificate).

Travel insurance with medical and evacuation coverage is strongly recommended.

7. Travel Insurance Requirement

For high-altitude treks or peak climbs, clients must have insurance that covers:

Emergency evacuation
Medical treatment
Trip interruption/cancellation

Insurance claims should be handled directly with your insurance provider.

8. Non-Refundable Items

The following are strictly non-refundable once booked or issued:

Trekking permits and national park fees
Domestic flight tickets
Hotel bookings
Porter and guide reservations
Equipment rental fees
Any third-party service purchased on your behalf

9. Contact for Refund Requests

To request a refund or discuss your booking, please contact:

Route Himalaya Trekking
Email: [routehimalaya2022@gmail.com]
Phone: [+977-9860745982]
Address: [Shorakhutee, Paknajol, Near Hotel Moon Light]

1. Information We Collect

We collect various types of information to provide a seamless travel experience. This includes personal details such as your name, email address, phone number, nationality, and passport information required for permits and bookings. We may also collect emergency contact details, travel preferences, dietary requirements, and relevant health conditions to ensure your safety during treks. Additionally, technical data such as IP address, browser type, device information, and cookies may be collected to improve website performance and user experience.

2. How We Use Your Information

The information we collect is used to process bookings, manage permits, and coordinate travel arrangements efficiently. It also enables us to communicate with you regarding inquiries, updates, and trip details. Furthermore, we use this data to personalize your experience, enhance our services, maintain safety standards during tours, and comply with legal or regulatory obligations.

3. Sharing Your Information

We only share your personal information with trusted partners when necessary to deliver our services. This may include licensed guides, porters, hotels, transportation providers, and relevant government authorities for permit processing. We may also work with secure third-party service providers such as payment processors and communication platforms. Under no circumstances do we sell, rent, or trade your personal data to any third party.

4. Data Protection & Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Sensitive information is handled using secure encryption technologies and trusted systems. While we strive to maintain the highest level of protection, it is important to note that no online platform can guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences. These tools help us understand how visitors interact with our site and improve functionality. You have the option to disable cookies through your browser settings, although doing so may affect certain features of the website.

6. Your Rights

You have the right to access, review, and update the personal information we hold about you. You may also request the deletion of your data, subject to legal and operational requirements. Additionally, you can opt out of marketing communications or withdraw consent where applicable. Requests regarding your data can be made by contacting us directly.