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Policies

At Route Himalaya Trekking, we are committed to providing safe, transparent, and responsible travel experiences. Our policies are designed to protect our guests, our team, and the communities and environments we operate in. Please review the policies below to understand how we work and what you can expect when traveling with us.

1. Booking Policy

  • A confirmed booking requires a deposit, with the remaining balance payable before the trip starts.

  • All travelers must provide accurate personal information needed for permits, insurance, and reservations.

  • Customized itineraries may require additional time for confirmation based on logistics and availability.

2. Cancellation Policy

  • Cancellations must be made in writing (email or message).

  • Cancellation fees may apply depending on how close the cancellation is to the departure date.

  • Certain permits and services are non-refundable once issued.

  • If we must cancel a trip due to weather, safety, or government restrictions, we offer alternative dates or partial refunds where possible.

3. Payment Policy

  • Payments can be made via bank transfer, online payment gateway, or cash upon arrival.

  • All payment methods are secure and processed through trusted service providers.

  • We do not store any credit or debit card details.

4. Health & Safety Policy

  • Your safety is our top priority.

  • Our guides are trained in first aid, altitude awareness, and emergency response.

  • Clients must disclose any medical conditions relevant to trekking or climbing activities.

  • We reserve the right to adjust itineraries based on weather, altitude, or safety concerns.

5. Travel Insurance Policy

  • All clients joining high-altitude treks or peak climbs must have valid travel insurance.

  • Insurance must cover emergency medical care, high-altitude evacuation, and trip cancellation.

6. Responsible Travel Policy

  • We follow sustainable and environmentally friendly practices on all trips.

  • We support local communities by employing local guides, porters, and service providers.

  • We promote “Leave No Trace” principles to protect fragile mountain environments.

7. Child & Minor Policy

  • Children under 18 must be accompanied by a parent or legal guardian.

  • Certain high-altitude treks or strenuous climbs may have age restrictions for safety reasons.

8. Privacy Policy

  • We respect your privacy and protect your personal information.

  • Data is shared only with essential service providers (permits, hotels, guides) and never sold to third parties.

  • All online payments are securely processed through trusted providers.

9. Porter Safety & Welfare Policy

  • We ensure fair wages, proper equipment, meals, accommodation, and insurance for all porters.

  • We never overload porters and strictly follow weight limits recommended by industry associations.

10. Complaint & Feedback Policy

  • If you encounter any issues during your trip, we encourage you to report them immediately to your guide or office team.

  • We take every complaint seriously and work to resolve concerns quickly and professionally.

  • Your feedback helps us improve our services continually.