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Policies

At Route Himalaya Trekking, we are committed to providing safe, transparent, and responsible travel experiences. Our policies are designed to protect our guests, our team, and the communities and environments we operate in. Please review the policies below to understand how we work and what you can expect when traveling with us.

1. Booking Policy

  • A confirmed booking requires a deposit, with the remaining balance payable before the trip starts.

  • All travelers must provide accurate personal information needed for permits, insurance, and reservations.

  • Customized itineraries may require additional time for confirmation based on logistics and availability.

2. Cancellation Policy

  • Cancellations must be made in writing (email or message).

  • Cancellation fees may apply depending on how close the cancellation is to the departure date.

  • Certain permits and services are non-refundable once issued.

  • If we must cancel a trip due to weather, safety, or government restrictions, we offer alternative dates or partial refunds where possible.

3. Payment Policy

  • Payments can be made via bank transfer, online payment gateway, or cash upon arrival.

  • All payment methods are secure and processed through trusted service providers.

  • We do not store any credit or debit card details.

4. Health & Safety Policy

  • Your safety is our top priority.

  • Our guides are trained in first aid, altitude awareness, and emergency response.

  • Clients must disclose any medical conditions relevant to trekking or climbing activities.

  • We reserve the right to adjust itineraries based on weather, altitude, or safety concerns.

5. Travel Insurance Policy

  • All clients joining high-altitude treks or peak climbs must have valid travel insurance.

  • Insurance must cover emergency medical care, high-altitude evacuation, and trip cancellation.

6. Responsible Travel Policy

  • We follow sustainable and environmentally friendly practices on all trips.

  • We support local communities by employing local guides, porters, and service providers.

  • We promote “Leave No Trace” principles to protect fragile mountain environments.

7. Child & Minor Policy

  • Children under 18 must be accompanied by a parent or legal guardian.

  • Certain high-altitude treks or strenuous climbs may have age restrictions for safety reasons.

8. Privacy Policy

  • We respect your privacy and protect your personal information.

  • Data is shared only with essential service providers (permits, hotels, guides) and never sold to third parties.

  • All online payments are securely processed through trusted providers.

9. Porter Safety & Welfare Policy

  • We ensure fair wages, proper equipment, meals, accommodation, and insurance for all porters.

  • We never overload porters and strictly follow weight limits recommended by industry associations.

10. Complaint & Feedback Policy

  • If you encounter any issues during your trip, we encourage you to report them immediately to your guide or office team.

  • We take every complaint seriously and work to resolve concerns quickly and professionally.

  • Your feedback helps us improve our services continually.

At Route Himalaya Trekking, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.

1. Information We Collect

We collect various types of information to provide a seamless travel experience. This includes personal details such as your name, email address, phone number, nationality, and passport information required for permits and bookings. We may also collect emergency contact details, travel preferences, dietary requirements, and relevant health conditions to ensure your safety during treks. Additionally, technical data such as IP address, browser type, device information, and cookies may be collected to improve website performance and user experience.

2. How We Use Your Information

The information we collect is used to process bookings, manage permits, and coordinate travel arrangements efficiently. It also enables us to communicate with you regarding inquiries, updates, and trip details. Furthermore, we use this data to personalize your experience, enhance our services, maintain safety standards during tours, and comply with legal or regulatory obligations.

3. Sharing Your Information

We only share your personal information with trusted partners when necessary to deliver our services. This may include licensed guides, porters, hotels, transportation providers, and relevant government authorities for permit processing. We may also work with secure third-party service providers such as payment processors and communication platforms. Under no circumstances do we sell, rent, or trade your personal data to any third party.

4. Data Protection & Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Sensitive information is handled using secure encryption technologies and trusted systems. While we strive to maintain the highest level of protection, it is important to note that no online platform can guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences. These tools help us understand how visitors interact with our site and improve functionality. You have the option to disable cookies through your browser settings, although doing so may affect certain features of the website.

6. Your Rights

You have the right to access, review, and update the personal information we hold about you. You may also request the deletion of your data, subject to legal and operational requirements. Additionally, you can opt out of marketing communications or withdraw consent where applicable. Requests regarding your data can be made by contacting us directly.

7. Third-Party Links

Our website may contain links to external websites for your convenience. However, we are not responsible for the content, security, or privacy practices of these third-party sites. We recommend reviewing their policies before sharing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on this page with the revised effective date.

Contact Us

Route Himalaya Trekking

Email: routehimalaya2022@gmail.com

Phone: +977-9860745982

Address: Shorakhutee, Paknajol, Near Hotel Moon Light